CUSTOMER CARE

 

Return Policy - We accept returns within 14 days of purchase for a full refund. The return shipping costs are the buyer's responsibility. As well, all items must be returned in their original condition. The refund will be issued once the item is received and inspected. Please contact us either by email ! 

Packing - We pack all of our specimens with great care, most of the time in using foam plates. Please, however, contact us to arrange insurance - by default, our shipments are uninsured. In the unlikely event that an item was damaged during shipment, it is important to document the damage to both the specimen and shipping box/crate with photographs.


Prices - All prices are listed in EUROS and all payments will be processed in EUROS. We only accept wire transfers (contact us) or Paypal. Specimens will be shipped after full payment is received.

 

Customs, Duties and Taxes - Any duties, taxes, brokerage or other fees relating to the import of an item are the responsibility of the buyer. In the unlikely event that a customs issue arises, we will help to the best of our ability. However, we cannot be held responsible since the items that we ship are legal to trade and will be properly declared.  
To reserve an item we require a 30% non-refundable deposit (It is refundable if and only if it cannot be shipped by us due to to loss or damage). We can hold an item up to one month with this deposit. Contact us ! 

HANDLING TIME & SHIPPING

 

Getting your order to you in a timely fashion is a priority for us and your items will be shipped as soon as possible. However, please allow us up to 3 business days of handling time after your order placement. For big specimens like full skeleton or skull where a wooden crate needs to be built we may require a longer time frame. 
We are happy to offer you an estimated shipping time; however, we are not responsible for delays that occur after the item has been shipped, including customs delays, which are out of our control and cannot be accounted for in advance. We will use normal Post or DHL Express / DHL Freight for the most valuable pieces.

PRIVACY & SAFETY

Panthalassa is committed to protecting your privacy.

PAYMENT METHODS

- Bankwire
- PAYPAL